Complaints, compliments and feedback

Complaints, compliments and feedback

We aim to provide you with good quality services. But we can only be sure we are succeeding if you let us know. Whether you are complaining, complimenting us or giving us suggestions, we will always be pleased to hear from you.

We would like you to:

  • complain if you feel you received a poor service from us
  • pass on a compliment when we get things right
  • give us your suggestions for improving our services

If you would like to make a complaint, compliment us or give us suggestions, please use our online feedback form.  

More information

To find out more information you can download our Compliments and feedback guide below. This guide covers:

  • Complaints 
  • Who can complain
  • What is a complaint
  • Stages of complaints
  • How to make a complaint
  • Other feedback


  Complaints and feedback guide cover  

Complaints and feedback guide 2020.pdf[pdf] 377KB

Complaints and feedback guide 2020.docx[docx] 130KB

Complaints Policy 2020 [pdf] 266KB

Complaints Policy 2020 [docx] 61KB