Communication formats

Habinteg is committed to accessibility and inclusion. It is important to us that you receive information in a form that is easy and convienient for you to use.

Accessible formats

If you would prefer any of our tenant information in an alternative format such as Braille, large print or audio CD, please complete our online alternative formats request form. Sometimes, we can also help with translations into other languages.

Habinteg use Language Line - a service that can put you in touch with a translator by telephone.

If you are deaf or hard of hearing, you can use BT/RNID's TextDirect number prefix. Just dial 18001 + Habinteg Direct's number either 0300 365 3100 (call charges vary depending on telephone provider) from your textphone.

Where possible we use Plain English and clear print in all our documentation, and review our website regularly to ensure that it meets accessibility standards set by the World Wide Web Consortium and the Disability Rights Commission British Standards Institute Guidelines.

For all other queries relating to the format of the information that we send you, please contact Habinteg Direct or your local Community Assistant.

More information

You can download our communication formats guide below for more information. The guide covers:

  • The different ways we can provide infromation to you
  • Accessible communications formats
  • Online communications


Download our communication formats guide

Communication formats 2015 PDF (opens in new window) 251KB

Communication formats 2015 MSWORD [docx] 173KB


Where PDF documents are shown, you will need to use Adobe Reader or Adobe Acrobat to read them. Download Adobe Reader






Alternative formats request form

Alternative format

Note: Questions marked by * are mandatory

Please complete our online form if you require information in an alternative format.

We may contact you to discuss your needs. You can also provide this information by contacting your local Community Assistant or Habinteg Direct.

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Privacy notice for customers

Habinteg Housing Association is a controller of personal information for the purposes of the General Data Protection Regulation (GDPR) and will treat personal data provided in line with GDPR legislation, for full details please read the Habinteg Privacy Policy