Your feedback - compliments and complaints
We aim to provide you with good quality services. But we can only be sure we are succeeding if you let us know. Whether you are complaining, complimenting us or giving us suggestions, we will always be pleased to hear from you.
We would like you to;
- complain if you feel you received a poor service from us
- pass on a compliment when we get things right
- give us your suggestions for improving our services
If you would like to make a complaint, compliment us or give us suggestions, please use our online feedback form. To check whether or not you are receiving a good standard of service from us, you can download the Housing Corporation's 'Tenant Charter'.
Downloads
Compliments and complaints booklet PDF (new window) (275KB) 
Compliments and complaints booklet MS WORD (new window) (37KB) 
Complaint Policy May 2011 PDF (new window) (193KB)
Complaints procedure PDF (new window) (74KB)
Complaints procedure MS WORD (new window) (45KB)
Housing Corporations Charter for Registered Social Landlord tenants PDF (new window) (282KB)
Where PDF documents are shown, you will need to use Adobe Reader or Adobe Acrobat to read them. 