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...because were all different

Your feedback - compliments and complaints

We aim to provide you with good quality services. But we can only be sure we are succeeding if you let us know. Whether you are complaining, complimenting us or giving us suggestions, we will always be pleased to hear from you.

We would like you to;

  • complain if you feel you received a poor service from us
  • pass on a compliment when we get things right
  • give us your suggestions for improving our services

If you would like to make a complaint, compliment us or give us suggestions, please use our online feedback form.  To check whether or not you are receiving a good standard of service from us, you can download the Housing Corporation's 'Tenant Charter'.

Downloads

Compliments and complaints policy PDF (new window) (92KB) Adobe Acrobat File
Compliments and complaints policy MS WORD (new window) (54KB) Word Document File

Complaints procedure PDF (new window) (74KB) Adobe Acrobat File
Complaints procedure MS WORD (new window) (45KB) Word Document File

Housing Corporations Charter for Registered Social Landlord tenants PDF (new window) (282KB) Adobe Acrobat File

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